An Analysis of Types and Functions of Speaking Used by the Internships Students
A Case Study of the Hotel Receptionists
Abstract
This study aimed to describe the types and functions of speaking conducted by the three intership students as the hotel receptionists. To cope with the previous goal, case study was used as the research design. Additionally, observation through audio recording and interviews were implemented to collect the data. The finding of this study are: 1) one type of speaking was found which is dialogue and; 2) six functions of speaking discovered which are exchanging personal information, expressing future intentions, giving directions, giving advice & making suggestions, describing, and interacting in social situations. By practicing the type and functions above, the students were able to demonstrate the functional competence of speaking to meet their duty as hotel receptionists which is bridging good communication between the hotel and the guest. In addition, by highlighting these findings, it is expected that the data can be used by the English Study Program to prepare the material for the speaking course before succeeding students complete the internship program as hotel receptionists.
Downloads
References
Bouzidi, H. (2009). Between the ESP Classroom and the Workplace: Bridging the Gap. Paper presented at the English Teaching Forum.
Brown, G., & Yule, G. (2003). Discourse Analysis Cambridge Cambridge University Press
Chamnankit, P. (2015). Unpublished Master’s Research Paper: The needs of English Language Skills Among Receptionists at Boutique Hotels in Bangkok. Master, Thammasat University, Bangkok.
Disas, E. P. (2018). Link and Match as a Vocational Education Policy. Educators Research Journal, 18(1), 231-242.
Dornyei, Z., & Thurrell, S. (1994). Teaching Conversation Skills Intensively: Course Content and Rational ELT Journal, 48(1), 40-49.
Farizi, F., & Herwiana, S. (2022). A Study of Teaching Speaking Techniques Used at Peace English Course Pare, Kediri Pioneer: Journal of Language and Literature, 14(1), 43-57.
Florez, M. A. (1999). Improving Adult English Language Learners’ Speaking Skills. ERIC Digest. (ERIC Document Reproduction Service No. ED: 435204).
Foster, P., Tonkeyn, A., & Wigglesworth, G. (2000). Measuring Spoken Language: A Unit for all Reasons. Applied Linguistics, 21(3), 354-375.
Julianti, P. S., & Lestari, F. (2017). An Analysis of Front Office English Speaking Skill in Serving International Tourist Related to Tourist Satisfactory at California Hotel Bandung. Doctoral Degree Universitas Pasundan Bandung
Karuniawan, D. P., & Robiasih, R. H. (2018 ). Developing English Speaking Materials for the Receptionist of Galuh Hotel. Journal of English Language and Language Teaching, 2(1), 21-32.
Manon, J. N. (2021). Importance of English Skills in Hotel and Tourism Industries. Journal of Liberal Arts Ubon Ratchathani University, 17(1), 1-23.
Mgaya, K., & Mbekomize, C. (2014). Benefits to Host Organizations from Participating in Internship Programs in Botswana. Asia-Pacific Journal of Cooperative Education, 15(2), 129-144.
Nunan, D. (1989). Designing Tasks for the Communicative Classroom. New York: Cambridge University Press.
Rahardiani, I. F. (2011). Job Description of A Receptionist at Kusuma Sahid Prince Hotel Surakarta. Diploma Universitas Sebelas Maret Surakarta
Rahmat, N. H., Shahabani, N. S., & Ibrahim, I. W. (2020). Functions of Speaking in English Language & Speaking Anxiety European Journal of English Language Teaching, 6(1), 87-103.
Rinda, R. K., Indrastana, N. S., Zuhro, C., & Dewangga, V. (2022). An Analysis of Forms and Effects of Workplace Harassments on the Female Students’ during the Industrial Internship Program in the Hotel. Paper presented at the The 5th International Conference on Social and Political Sciences, Jember
Rose, K. (1994). Pragmatic Consciousness Raising in an EFL Context. Pragmatic and Language Learning. Monograph Series, 5(2), 52-63.
Torky, S. A. E. F. (2006). The Effectiveness of a Task-Based Instruction Program in Developing the English Language Speaking Skills of Secondary Stage Students. Doctorate Ain Shams University, Egypt.
Wahyuni, A. D. (2016). The Effectiveness Of Short Movie in Teaching Speaking to Eight Grade Students of SMP N 3 Kalimanah, Purbalingga in the Academic Year of 2015/2016. Bachelor Universitas Muhammadiyah Purwokerto, Purwokerto
Yin, R. K. (1994). Discovering the Future of the Case Study. Method in Evaluation Research. Evaluation Practice, 15(3), 283-290.
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
An author who publishes in Pioneer: Journal of Language and Literature agrees to the following terms:
- Author retains the copyright and grants the journal the right of first publication of the work simultaneously licensed under the Creative Commons Attribution-ShareAlike 4.0 License that allows others to share the work with an acknowledgement of the work's authorship and initial publication in this journal
- Author is able to enter into separate, additional contractual arrangements for the non-exclusive distribution of the journal's published version of the work (e.g., post it to an institutional repository or publish it in a book) with the acknowledgement of its initial publication in this journal.
- Author is permitted and encouraged to post his/her work online (e.g., in institutional repositories or on their website) prior to and during the submission process, as it can lead to productive exchanges, as well as earlier and greater citation of the published work (See The Effect of Open Access).