ANALISIS KETERAMPILAN KOMUNIKASI APOTEKER DALAM MENYAMPAIKAN INFORMASI OBAT
Abstract
Komunikasi yang efektif antara apoteker dan pasien merupakan kunci keberhasilan dalam pemberian informasi obat serta pelaksanaan terapi farmakologis yang optimal. Apoteker tidak hanya bertugas menyerahkan obat kepada pasien, melainkan juga memiliki tanggung jawab untuk memberikan edukasi, konseling, serta menjawab pertanyaan yang berkaitan dengan penggunaan, dosis, efek samping, dan interaksi obat. Keterampilan komunikasi yang baik sangat dibutuhkan dalam proses ini, termasuk kemampuan menyampaikan informasi secara verbal dan nonverbal, memahami kebutuhan dan persepsi pasien, serta menggunakan bahasa yang mudah dimengerti. Artikel ini bertujuan untuk menganalisis keterampilan komunikasi apoteker berdasarkan tinjauan pustaka dari berbagai jurnal ilmiah. Temuan dari studi pustaka menunjukkan bahwa meskipun apoteker memiliki pengetahuan yang cukup, masih terdapat tantangan besar dalam hal keterampilan komunikasi, terutama terkait keterbatasan waktu, kurangnya pelatihan, serta kendala budaya dan bahasa. Oleh karena itu, perlu adanya peningkatan pelatihan komunikasi berbasis pasien (patient-centered communication) dalam pendidikan profesi maupun praktik klinis agar pelayanan farmasi menjadi lebih efektif dan berdampak pada peningkatan kepatuhan serta keselamatan pasien.
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Mesquita, A. R., Lyra, D. P., Jr., Brito, G. C., Balisa-Rocha, B. J., Aguiar, P. M., & de Almeida Neto, A. C. (2015).
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Schindel TJ, Yuksel N, Breault R, Daniels J, Varnhagen S, Hughes CA. (2021). Perceptions of pharmacists’ communication behaviors and their impact on patient outcomes. Research in Social and Administrative Pharmacy, 17(1): 1–10. https://doi.org/10.1016/j.sapharm.2020.02.014
Wallman A, Lindblad AK, Gustavsson M, Ring L. (2010). Factors associated with reflection among students after communication skills training including role-play. Patient Educationand Counseling, 78(2): 109–113. https://doi.org/10.1016/j.pec.2009.06.015
World Health Organization. (2022). Medication without harm: WHO global patient
safety challenge. Geneva: WHO. https://www.who.int/publications/i/item/9789240054987
Wright EA, Twigg MJ, Thornley T, Rutter P. (2018). Community pharmacists’ perceptions of their role in the provision of public health advice. Journal of Public Health, 40(2): 253–260. https://doi.org/10.1093/pubmed/fdx009
Aljadhey H, Aslanpour Z, Rashidian A, Wilby K, Alrasheedy A, Hasan S. (2017). Pharmacy education in Saudi Arabia: A review of current practice and future perspectives. American Journal of Pharmaceutical Education, 81(6): 515–521. https://doi.org/10.5688/ajpe816103
Aljadhey, H., Aslanpour, Z., Rashidian, A., & Wilby, K. (2017). Pharmacy education in Saudi Arabia: A review of current practice and future perspectives. American Journal of Pharmaceutical Education, 81(6), 103.
https://doi.org/10.5688/ajpe816103
Aljuffali IA, Asdaq SMB, Alshahrani SM, Alanazi AS, Almutairi WA, Alotaibi NH. (2019). Role of interprofessional collaboration in patient counseling: A focus on the pharmacist’s perspective. Saudi Pharmaceutical Journal, 27(2): 176–182. https://doi.org/10.1016/j.jsps.2018.11.009
Berger BA. (2022). Ethical communication in pharmacy practice. Journal of Pharmacy
Practice, 35(1): 5–10. https://doi.org/10.1177/08971900221087567
Dinisari D, Lestari R, Rachmawati N. (2022). Evaluasi pelaksanaan konseling obat di apotek komunitas: Studi pada wilayah perkotaan di Jawa Barat. Jurnal Ilmu Kefarmasian Indonesia, 20(2): 89–95. https://doi.org/10.35814/jifi.v20i2.2845
Drovandi A, Robertson K, Tucker M, Robinson N, Perks S. (2018). A systematic review of the role of pharmacist communication in patient adherence. Research in Social and Administrative Pharmacy, 14(2): 91–99. https://doi.org/10.1016/j.sapharm.2017.04.010
FIP (International Pharmaceutical Federation). (2021). FIP Global Competency Framework Version 2 (FIP GCF V2). The Hague: FIP. https://www.fip.org/file/5113
Hargie O, Dickson D. (2011). Skilled interpersonal communication: Research, theory and practice. 5th ed. New York: Routledge.
Hatah E, Braund R, Tordoff J, Duffull SB. (2017). A systematic review and meta- analysis of pharmacist-led medication reviews in residential aged care facilities. Journal of the American Medical Directors Association, 18(6): 451–462. https://doi.org/10.1016/j.jamda.2017.01.004
Ibrahim MIM, Kok PS, Ismail A, Kamarudin A. (2021). Workload and time constraints in pharmacy practice: A barrier to quality communication? International Journal of Pharmacy Practice, 29(5): 433–439. https://doi.org/10.1093/ijpp/riab031
Kaihlanen AM, Hietapakka L, Heponiemi T. (2019). Increasing cultural awareness:
Qualitative study of nurses’ perceptions about cultural competence training.
BMC Nursing, 18: 38.
https://doi.org/10.1186/s12912-019-0363-x
Karia R, Pradhan S, Sutar R, Kadu S, Dhadse A. (2020). Impact of pharmacist-led intervention on medication adherence in patients with hypertension and diabetes mellitus. Journal of Pharmacy Practice and Research, 50(1): 36–42.
Kuntz JL, Safford MM, Singh JA, Phansalkar S, Slight SP, Her QL, et al. (2019). Patient- centered communication and shared decision making. Medical Care Research and Review, 76(3): 311–327.
Kuntz, J. L., Safford, M. M., Singh, J. A., Phansalkar, S., Slight, S. P., & Her, Q.L. (2019). Patient-centered communication and shared decision making: An evidence- based perspective. Medical Care Research and Review, 76(3), 311–327.
https://doi.org/10.1177/1077558717728424
Lam, A. Y., Rose, D., & Shattell, M. (2020). Effective communication skills in clinical pharmacy practice: A literature review. Journal of the American Pharmacists Association, 60(5), e112–e120. https://doi.org/10.1016/j.japh.2020.05.007
Lee S, Alsabbagh MW, Baek J, Kim S. (2021). Association between pharmacist- patient communication and medication safety reporting. International Journal for Quality in Health Care, 33(1): 1093–1100. https://doi.org/10.1093/intqhc/mzab003
Maitreemit P, Pongwecharak J, Chaiyakunapruk N, Kapol N. (2020). Patient- pharmacist communication and role in promoting medication adherence: A literature review. Patient Preference and Adherence, 14: 331–341. https://doi.org/10.2147/PPA.S235243
Makowska M, Jasińska M, Głowacka MD. (2020). Motivation and job satisfaction among community pharmacists: A cross-sectional study. International Journal of Environmental Research and Public Health, 17(1): 89.
https://doi.org/10.3390/ijerph17010089
Makowska M, Kłos M, Głowacka MD. (2022). How to teach communication skills
effectively: Results from pharmacy students' perspectives. Pharmacy
Education, 22(1): 199–205. https://doi.org/10.46542/pe.2022.221.199205
Mesquita AR, Lyra DP Jr, Brito GC, Balisa-Rocha BJ, Aguiar PM, de Almeida Neto AC. (2010). Developing communication skills in pharmacy: A systematic review of the literature. PLOS ONE, 5(1): e8913. https://doi.org/10.1371/journal.pone.0008913
Mesquita AR, Lyra DP, Brito GC, Balisa-Rocha BJ, Aguiar PM, de Almeida Neto AC. (2015). Developing communication skills in pharmacy: A systematic review of the literature. PLOS ONE, 10(6): e0130623.
Mesquita, A. R., Lyra, D. P., Jr., Brito, G. C., Balisa-Rocha, B. J., Aguiar, P. M., & de Almeida Neto, A. C. (2015).
Developing communication skills in pharmacy: A systematic review of the
literature.
PLOS ONE, 10(6), e0130623.
https://doi.org/10.1371/journal.pone.0130623
Mullan BA, Kothe EJ. (2010). Evaluating a nursing communication skills training course: The relationships between self-rated ability, satisfaction, and actual performance. Nurse Education in Practice, 10(6): 374–378. https://doi.org/10.1016/j.nepr.2010.05.007
Odukoya OK, Schleiden LJ, Chui MA. (2014). The hidden role of community pharmacy technicians in ensuring patient safety with the use of e- prescribing. Journal of the American Pharmacists Association, 54(3): 304–312. https://doi.org/10.1331/JAPhA.2014.13085
Sabater-Galindo M, Sabater-Hernández D, Grau-Carbonell M, Martinez-Martinez F. (2016). Patients’ expectations of the role of the community pharmacist: Development and testing of a conceptual model. Research in Social and Administrative Pharmacy, 12(6): 912–922.
Schindel TJ, Yuksel N, Breault R, Daniels J, Varnhagen S, Hughes CA. (2021). Perceptions of pharmacists’ communication behaviors and their impact on patient outcomes. Research in Social and Administrative Pharmacy, 17(1): 1–10. https://doi.org/10.1016/j.sapharm.2020.02.014
Wallman A, Lindblad AK, Gustavsson M, Ring L. (2010). Factors associated with reflection among students after communication skills training including role-play. Patient Educationand Counseling, 78(2): 109–113. https://doi.org/10.1016/j.pec.2009.06.015
World Health Organization. (2022). Medication without harm: WHO global patient
safety challenge. Geneva: WHO. https://www.who.int/publications/i/item/9789240054987
Wright EA, Twigg MJ, Thornley T, Rutter P. (2018). Community pharmacists’ perceptions of their role in the provision of public health advice. Journal of Public Health, 40(2): 253–260. https://doi.org/10.1093/pubmed/fdx009
Published
2025-06-30
How to Cite
BAIQUNI, Muhammad Masykur; VALINA, Eka Nur.
ANALISIS KETERAMPILAN KOMUNIKASI APOTEKER DALAM MENYAMPAIKAN INFORMASI OBAT.
Jurnal IKA PGSD (Ikatan Alumni PGSD) UNARS, [S.l.], v. 16, n. 1, p. 162-175, june 2025.
ISSN 2656-4459.
Available at: <https://unars.ac.id/ojs/index.php/pgsdunars/article/view/7273>. Date accessed: 12 nov. 2025.
doi: https://doi.org/10.36841/pgsdunars.v16i1.7273.
Section
Articles
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