PENGARUH KOMPETENSI, WORK LIFE BALANCE, DAN LINGKUNGAN KERJA TERHADAP KINERJA PEGAWAI NON MEDIS RUMAH SAKIT BESUKI MELALUI KEPUASAN KERJA SEBAGAI VARIABEL INTERVENING

Abstract

Hospitals are healthcare institutions that require quality human resources to ensure optimal service delivery. The purpose of this study is to analyze and test the effect of Work-Life Balance Competence and Work Environment on the Performance of Non-Medical Employees at Besuki Hospital through Job Satisfaction as an Intervening Variable. This study used a quantitative approach. The population in this study were non-medical employees at Besuki Hospital. Data collection was conducted through distributing questionnaires to non-medical employees at Besuki Hospital. Data analysis was performed using the Partial Least Square (PLS) method with the assistance of the Smart PLS 3.0 application. The results showed that Competence had a significant effect on Job Satisfaction, Work-Life Balance had a significant negative effect on Job Satisfaction, and the Work Environment did not have a significant effect on Job Satisfaction. The results of the indirect effect hypothesis test indicate that the Competence variable has a significant positive effect on Job Satisfaction, while the Work Environment variable has a negative but insignificant effect on Job Satisfaction.