PENGUKURAN KINERJA SISTEM INFORMASI KEPENDUDUKAN DALAM MENDUKUNG SMART CITY DAN KEBERLANJUTAN PENGGUNAANNYA DI KABUPATEN SITUBONDO
Abstract
Konsep digitalisasi untuk layanan kepada masyarakat menjadi sebuah trend pelayanan dalam rangka mengoptimalkan kinerja layanan publik agar lebih efektif dan efisien. Munculnya beragam jenis aplikasi yang dikembangkan dan diimplementasikan kepada masyarakat diharapkan dapat memberikan manfaat yang besar dan sebanding dengan nilai investasi yang diberikan. Urgensi dari penelitian ini adalah perlunya menganalisa pemanfaatan system informasi kependudukan yang dikembangkan oleh pemerintah daerah Situbondo bagi masyarakat dengan mengukur tingkat keberhasilan dan keberlanjutan penggunaannya. Penelitian ini menggunakan metode pembobotan AHP untuk dapat menemukan kriteria dan sub kriteria prioritas yang mempengaruhi kinerja system kependudukan. Hasil menunjukkan bahwa keberlanjutan penggunaan memiliki bobot tertinggi yang mencerminkan niat pengguna sistem informasi dalam mendapatkan layanan kependudukan cukup besar. Strategi yang dapat dilakukan antara yaitu dengan memperkuat niat menggunakan kembali dimana pemerintah daerah perlu memastikan sistem tetap stabil, kemudahan akses, dan tetap relevan dengan kebutuhan masyarakat, serta melakukan peningkatan fitur secara bertahap berdasarkan umpan balik pengguna.
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References
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Anshor, Z., & Priharsari, D. (2021). Evaluasi Tata Kelola Teknologi Informasi menggunakan Kerangka Kerja COBIT 5 Fokus Proses EDM04, APO07, dan DSS01 (Studi Kasus: Dinas Komunikasi Informatika dan Persandian Kabupaten Situbondo) (Vol. 5). Retrieved from http://j-ptiik.ub.ac.id
Arissaputra, R., Budiarti, S., Usman, E., Ardian, D., & Widiarti, D. (2022). SISTEM PENGENDALIAN FUNGSI-FUNGSI MANAJEMEN. (M. Andi W, Ed.). Intelektual Manifes Media.
Bhattacherjee, A. (2001). Understanding Information Systems Continuance: An Expectation-Confirmation Model. MIS Quarterly, 25(3), 351–370. https://doi.org/https://doi.org/10.2307/3250921
Caputo, F., Magliocca, P., Canestrino, R., & Rescigno, E. (2023). Rethinking the Role of Technology for Citizens’ Engagement and Sustainable Development in Smart Cities. Sustainability (Switzerland), 15(13). https://doi.org/10.3390/su151310400
DeLone, W. H., & McLean, E. R. (1992). Information Systems Success: The Quest For The Dependent Variable. Information Systems Research, 3(1), 60–95. https://doi.org/10.1287/isre.3.1.60
Delone, W. H., & Mclean, E. R. (2003). The DeLone and McLean Model of Information Systems Success: A Ten-Year Update. Journal of Mantif(Emeiil Lutbrrntilioii Swieni.i/S, 19(4), 9–30.
Dwi Herlambang, A., Chandra Saputra, M., & Fadhlurrahman, R. (2019). PERENCANAAN E-GOVERNMENT DI PEMERINTAHAN KOTA BATU, 6(6). https://doi.org/10.25126/jtiik.201961322
Gu, Q., Sing, M. C. P., Jefferies, M., & Kanjanabootra, S. (2025). Bridging The Gap Between Smart Cities and Sustainability: Current Practices and Future Trends. Cities, 159. https://doi.org/10.1016/j.cities.2025.105799
Kandpal, V. (2018). A Case Study on Smart City Projects in India: An Analysis of Nagpur, Allahabad and Dehradun. In The Web Conference 2018 - Companion of the World Wide Web Conference, WWW 2018 (pp. 935–941). Association for Computing Machinery, Inc. https://doi.org/10.1145/3184558.3191522
Kankaala, K., Vehiläinen, M., Matilainen, P., & Välimäki, P. (2018). Smart City Actions To Support Sustainable City Development. TECHNE, SpecialSeries1, 108–114. https://doi.org/10.13128/Techne-23569
Laudon, K. C., & Laudon, J. P. (2014). Manajemen Information System: Managing the Digital Firm. New Jersey: Prentice Hall.
Liu, D., & Qi, X. (2021). Smart governance:The era requirements and realization path of the modernization of the basic government governance ability. In Procedia Computer Science (Vol. 199, pp. 674–680). Elsevier B.V. https://doi.org/10.1016/j.procs.2022.01.083
Muflihah, Y., & Susanto, T. D. (2017). Faktor yang Mempengaruhi Warga dan Pemerintah dalam Adopsi E-Government: Sebuah Ulasan Sistematis. Jurnal Teknologi Informasi Dan Ilmu Komputer, 4(4), 304–310. https://doi.org/10.25126/jtiik.201744366
Novi Husdinariyanto. (2021). Situbondo raih penghargaan “Smart City” kategori dimensi “Smart Society” dari Kementerian Kominfo.
Nurrahman, A., Santoso, E. B., Zulfahmi, K., & Guntoro, D. (2022). EFEKTIVITAS APLIKASI SIPINTER DALAM MENINGKATKAN PELAYANAN PERIZINAN DI DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU KABUPATEN SITUBONDO PROVINSI JAWA TIMUR. Jurnal Ilmiah Wahana Bhakti Praja, 12(1), 86–101. https://doi.org/10.33701/jiwbp.v12i1.2660
Parappallil Mathew, B., & Bangwal, D. (2024). People Centric Governance Model For Smart Cities Development: A Systematic Review, Thematic Analysis, and Findings. Research in Globalization, 9. https://doi.org/10.1016/j.resglo.2024.100237
Parasuraman, A. ;, Zeithaml, V. A. ;, & Berry, L. L. (1988). Servqual: A Multiple-Item Scale For Measuring Consumer Perceptions of Service Quality. Journal of Retailing; Spring, 64, 12–40.
Toli, A. M., & Murtagh, N. (2020, June 2). The Concept of Sustainability in Smart City Definitions. Frontiers in Built Environment. Frontiers Media S.A. https://doi.org/10.3389/fbuil.2020.00077
Trindade, E. P., Hinnig, M. P. F., da Costa, E. M., Marques, J. S., Bastos, R. C., & Yigitcanlar, T. (2017). Sustainable Development Of Smart Cities: A Systematic Review Of The Literature. Journal of Open Innovation: Technology, Market, and Complexity, 3(3). https://doi.org/10.1186/s40852-017-0063-2
Umam, F. K., Ramdani, F., & Wijoyo, S. H. (2021). Analisis Perbandingan Tiga Metode Evaluasi Usability Dalam Mencari Permasalahan Usability (Studi Kasus: Aplikasi Situbondo Tera’) (Vol. 5). Retrieved from http://j-ptiik.ub.ac.id
Zhang, Y., & Gao, J. (2025). Research on smart city construction in the context of public culture. Telematics and Informatics Reports, 17. https://doi.org/10.1016/j.teler.2025.100187
Published
2025-12-31
How to Cite
WIDIARTI, Dian; NOVIANTI, Vita.
PENGUKURAN KINERJA SISTEM INFORMASI KEPENDUDUKAN DALAM MENDUKUNG SMART CITY DAN KEBERLANJUTAN PENGGUNAANNYA DI KABUPATEN SITUBONDO.
CERMIN: Jurnal Penelitian, [S.l.], v. 9, n. 2, p. 652-667, dec. 2025.
ISSN 2615-3238.
Available at: <https://unars.ac.id/ojs/index.php/cermin_unars/article/view/7752>. Date accessed: 18 feb. 2026.
doi: https://doi.org/10.36841/cermin_unars.v9i2.7752.
Section
Articles
