Analisis Pengukuran Kinerja Sistem Informasi Pada Aplikasi Mekaar Digi di PT PNM Cabang Besuki Kabupaten Situbondo

Abstract

This study aims to evaluate the performance of the information system in the Mekaar Digi application used by PT Permodalan Nasional Madani (PNM), Besuki Branch, Situbondo. The evaluation was conducted using the Information Technology Balanced Scorecard (IT BSC) approach, which is a framework for assessing the performance of information technology systems through four main perspectives: user orientation, business contribution, operational excellence, and future orientation. This study utilized primary data obtained through questionnaires and interviews with PT PNM employees who actively use the Mekaar Digi application. The results of the study show that the Mekaar Digi application positively impacts employee satisfaction and work productivity, as indicated by increased satisfaction scores and operational effectiveness following the implementation of the application. However, there are several aspects that need improvement, such as enhancing application security and assisting employees in better utilizing new features. Based on calculations using the IT BSC method, the application achieved a total performance score of 93.54%, which falls under the "Excellent" category.